780-434-3698
During the school term (September to June) students receiving one on one support have regular or standing appointments. This means they see a teacher on the same day and at the same time every week, excluding statutory holidays or during periods when the Centre is closed.
During the school term (September to June) students receiving one to one support have regular or standing appointments. This means they see a teacher on the same day and at the same time every week, excluding statutory holidays or during periods when the Centre is closed.
Typically an appointment is 60 minutes. Accommodations are sometimes made when attention is an issue (45 minutes), or when a student requires more time to complete a lesson (90 minutes).
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It depends. Most of our teachers work part time and on specific days. If you want to change your regular appointment to another day, it may be a day your child’s teacher does not work or at a time they are scheduled with another student. We will always do our best to accommodate your needs. If you need to change days, please let us know as far in advance as possible.
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During the school term, the Centre is open Monday through Saturday. During July and August, the Centre is open Monday through Thursday. We are closed on all Statutory Holidays.
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Appointments are cancelled on Statutory Holidays. We are open during Spring Break and Teachers Conventions. We close the Saturday before Christmas and reopen the Saturday before students go back to school.
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It is not an automatic process. In Spring of each year, existing clients are asked if they want to reserve their regular appointment time for the next school year.
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Please let us know as soon as you can that your child is ill, both by email and phone. info@Centre4Literacy.com. voice mail at 780-434-3698. We know that kids get sick, and we appreciate that you may not be able to give us 24 hours’ notice. Our Service Agreement gives you the opportunity to schedule make-up sessions when your child is ill and you need to cancel with short notice.
If you let us know 24 hours in advance or longer, we will work with you to schedule a make-up appointment. However, you are responsible for contacting the office to schedule make-up appointments. Our Service Agreement stipulates that you must do that within a week of the cancelled appointment.
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No. It is your responsibility to contact the Centre to schedule any make-up sessions. We will provide you with up to three possible options for a make-up appointment, doing our very best to meet your needs as a family. We regret we are unable to provide you with credit for the cancelled appointments if one of the three make-up options do not work.
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Yes, we charge in full for all missed appointments.
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Payment would still be required. As a courtesy to our clients, we have enabled our cloud scheduling program to send out auto email reminders. However, depending upon the sensitivity of different email servers, the auto-reminders may go into spam or be blacklisted. We have no control over this situation.
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We appreciate as much notice as possible. However, we need to know about your plans before we issue invoices. That would mean five working days prior to the end of the month preceding the month you plan to take a holiday, or have a conflicting event.
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They will be emailed to you.
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Yes. We are set up to automatically charge your credit card. We process payments on the first of the month for that month.
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We accept Visa and MasterCard. We are also set up to receive e-transfers at info@Centre4Literacy.com. We are happy to work with any family that has a need for a payment plan.
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Invoices are due immediately upon receipt. That means they are due on the first of the month. Any accounts aged greater than two weeks (15th of the month) are considered overdue. Late fees are applied to all accounts that are not paid within 15 days of issue.
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We generate one invoice for each student. We are happy to send the invoice to both parties with a notation on how much each party owes. Separate payments for each parent’s portion can be submitted.
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We charge an amount approximately the same as firms like TELUS or EPCOR.
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